Fixed Fast, Fixed Right!
940-243-9199
Privacy Policy
Effective Date: April 9, 2025
At Cogburn’s Heating & Air Conditioning, your privacy is important to us. This Privacy
Policy describes how we collect, use, and protect your personal information when you
interact with our company, whether online, by phone, or during in-home service calls.
As a Texas-based business, we comply with state and federal privacy regulations, including
the Texas Data Privacy and Security Act (TDPSA).
By accessing our website or using our services, you agree to the practices described in this
policy.
1. Information We Collect
We collect personal information to better serve our customers and operate efficiently. The types of data we collect include:
A. Information You Provide to Us
When you interact with us—by calling, scheduling service, or submitting a form on our website—you may provide:
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Contact Details: Full name, phone number, email address, and physical address.
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Service Information: Notes related to your HVAC system, repair history, or special requests.
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Payment Information: When paying for services, we may collect limited billing information. Full payment details are handled through secure third-party processors and are not stored by us.
B. Information Collected Automatically
When you visit our website or use our online tools:
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Log Data: Your IP address, browser type, pages visited, time and date of your visit and referral source.
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Device Data: Information about the device and operating system used to access our website.
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Cookies: We use cookies and similar technologies to enhance site functionality and analyze usage trends.
​You may adjust your browser settings to refuse cookies, but this may impact your experience on our website.
2. How We Use Your Information
We use your information for the following business purposes:
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To provide HVAC services, including scheduling, diagnosis, repair, installation, and follow-ups.
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To communicate with you,i ncluding appointment reminders, quotes, customer support, and service updates.
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To process payments securely and provide receipts or invoices.
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To improve our website, customer service, and marketing efforts.
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​To send promotional offers or service announcements, but only if you have given consent or shown prior interest
We only use your data for purposes that are compatible with the original reason it was collected.
3. How We Share Your Information
We respect your privacy and do not sell or lease your information to any third parties.
We may share your information with:
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Service Providers: Trusted vendors who support our operations (e.g., payment processors, email platforms, web hosting). They only access data necessary to perform their roles.
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Legal Requirements: We may disclose your information if required by law or to protect our legal rights or property.
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Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of business assets, with appropriate safeguards.
4. Your Rights Under Texas Law
As a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA), including:
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Right to Know: You may request what personal information we collect, use, and disclose.
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Right to Access: You can request a copy of the personal data we maintain about you.
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Right to Correct: You may ask us to correct inaccurate or outdated information.
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Right to Delete: You can request the deletion of your personal data, subject to certain exceptions.
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Right to Opt Out: To make a privacy request, email us at privacy@cogburnshvac.com or call us at (XXX) XXX-XXXX. We will respond within the timeframe required by law.
You have the right to opt out of the sale or targeted use of your personal data (though we do not currently engage in these practices).
5. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from loss, misuse, unauthorized access, or disclosure. These include:
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Secure servers and encrypted connections.
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Limited access to customer data among staff.
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Regular monitoring of systems for vulnerabilities.
While no system is completely immune to risk, we are committed to safeguarding your information to the best of our ability.
6. Third-Party Links and Services
Our website may contain links to third-party websites or tools (e.g., online booking or payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any personal data.
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7. Children's Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have collected information from a child, we will promptly delete it.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or applicable laws. Updates will be posted on this page with a revised “Effective Date.”
We encourage you to review this policy regularly to stay informed about how we protect your information.
9. Contact Us
If you have any questions about this Privacy Policy, your rights, or how we handle your data, please reach out:
Cogburn's Service General dba Cogburn’s Heating & Air Conditioning
Phone: (940) 243-9199
Email: byron.cogburn@gmail.com
Website: https://www.cogburnsservicegeneral.com
Business Address: 215 S Woodrow Ln, Denton, TX 76205
Thank you for trusting Cogburn’s Heating & Air Conditioning. We value your privacy and your business.